COMPLAINTS PROCEDURE
At Colours Academy we appreciate that the formalities of processing a complaint helps one to address the situation. Below are the steps you must take in order to make a complaint in accordance with our Complaints Procedure which can be requested via the school office.
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Step 1- Type, or write out your formal complaint and post/ email to the head teacher (Victoria Poole-Birrell) Don't forget to outline the date the situation took place, who the complaint is from and whom it involves.
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The headteacher will address the complaint the appropriate member of staff or in some cases, they will take the matter upon themselves. They will discuss an appropriate resolution